Trial drivers

If you already have the Maxline trial driver installed and working skip to the next section "Ready to order"

ControlsPlus Solutions offers free of charge trial drivers
Drivers are available for free trial before purchase so that you can install the driver, work through the set-up and configuration process, and check that the driver fully meets your requirements.  The run-time limited trial drivers are the standard driver with a time-lock added so that they run for two hours each time the Niagara system is restarted, you can restart as often as you want.  The drivers are suitable for any JACE or Web Supervisor from Tridium, or the equivalent from any other OEM supplier (Honeywell, Distech, etc), and also for Alerton controllers running the Niagara system.
Please use the Enquiry Form to request trial drivers.

Ready to order

The MaxLine trial driver should be installed and verified before ordering an unlock code.

The unlock code is linked to the Niagara Host ID of the controller and the Host ID is required to generate the unlock. For a JACE 8000 the ID is like: Qnx-TITAN-xxxx-xxxx-xxxx-xxxx where "x" is a hexadecimal digit, for a Microsoft Windows-based Web Supervisor the Host ID is usually like Win-xxxx-xxxx-xxxx-xxxx.

The actual DRIVER software is the same for all options.
The UNLOCK CODE determines the number of points, and the points limit can be changed by entering a new unlock code to a driver that is already installed and functional. For the “old style” JACEs before the JACE 8000 series all unlocks are unlimited points, but can only be used on one type of JACE.

Ordering drivers

If you need price information or other information about ordering please contact mail@controls.plus or use the Enquiry Form
The product code for the Niagara4 drivers is like this: DR-ML-[driver-type]-N4-[points limit]. For more information please see the full price list.
The [points limit] is one of the following for a JACE:
J3 - 500 points for a JACE 8000 or unlimited points on an "old style" JACE3
J6 - 1000 points for a JACE 8000 or unlimited points on an "old style" JACE6
J7 - 2000 points for a JACE 8000 or unlimited points on an "old style" JACE7
J8 - unlimited points on a JACE 8000
For Web Supervisors the driver has a 500 point unlock in the base configuration, and further blocks of 500 points can be purchased. Unlimited unlocks are also available for large sites.
When you order an unlock the type of Niagara controller is clear from the Host ID.
If you are waiting for delivery of a JACE, or need to visit a remote site to get the details of the controller, you can order the unlock before you have the Host ID and then send the Host ID by email when it becomes available. A smartphone photo of the label on a JACE showing the Host ID can be sent, and avoids the risk of typing errors. The unlock will then be issued as soon as possible.

Hardware - driver interfaces (where necessary) or BacNet connectors

A few drivers require a hardware interface. this is clearly indicated in the sales information and driver application notes.
All hardware is shipped tracked/insured by courier services such as DHL or FedEx to your address. Delivery charges apply. The courier companies require the following information:
- Company details, phone number, and delivery address including zip code or postcode.
- Name of person receiving package.
- Telephone number (preferably cellphone/mobile where the receiving person can be reached in case delivery driver cannot locate address or person.
- Any special instructions regarding delivery.
One the package is handed over to the courier for delivery, ControlsPlus Solutions will send you the tracking information so that you can follow the delivery.

Order process

Send a scanned or .PDF purchase order by email to mail@controls.plus For the first order from a new customer pre-payment is requested.
Company details are as follows:
ControlsPlus Solutions Ltd, Mayroyd Cottage, Mayroyd Lane, Hebden Bridge HX7 8NS, UK
Company registered in England, company number 7352212
VAT number GB 997 0079 75
Email: mail@controls.plus

Payment

ControlsPlus Solutions accepts payment to its multi-currency bank account in England by national or international bank transfer. All major currencies are accepted, please contact mail@controls.plus for more information.
ControlsPlus Solutions also accepts payment using bank and credit cards, currently using the PayPal system for card handling. You do NOT need a PayPal account to make a payment through the PayPal international card handling service. An invoice will be sent to you by PayPal who inform ControlsPlus Solutions when a payment is received. A printable receipted invoice will be sent by ControlsPlus Solutions to confirm receipt.

Delivery

Unlock codes are delivered by email, there are no physical media. Instructions for installing the unlock are included in the User Guide for the driver, typically installation uses a right-click to invoke the Actions menu to access the unlock option.
Delivery of unlock codes is usually later the same day, or the working day following receipt of your order (and receipt of payment for pre-payment orders) depending on the time of day of the order and the time-zone you are in. Please allow two working days just in case of unforeseen circumstances, and be aware that public holidays in your country may be different from those affecting ControlsPlus Solutions or driver supplier MaxLine Solutions.
Delivery of hardware is typically three to four days, depending on your location.

Updating

Updates to more recent versions of the same major version of Niagara (NiagaraAX or Niagara4) are free of charge - e.g. Niagara4.2 to Niagara4.8. The same unlock code works on all different minor versions for the same controller Host ID and driver.